Shipping policy

Order Processing Times
  • Regional Variation: Processing times vary by fulfillment center location.
  • Standard Processing: 1 to 3 business days for local stock.
  • Extended Processing: 3 to 5 business days for regional hubs.
  • Peak Seasons: Expect delays during holidays and high-volume sales.
  • Notification: You will receive an email containing tracking info once shipped.
Domestic Shipping Rates & Estimates
  • Standard Shipping: 5 to 7 business days.
  • Express Shipping: 2 to 3 business days.
  • Free Shipping: Available on orders over $75.
  • Calculated Rates: Shown at checkout before payment.
International Shipping
  • Destinations: We ship worldwide to most countries.
  • Delivery Time: 10 to 20 business days.
  • Duties & Taxes: Customer pays any import fees.
  • Customs Delays: Egzatic is not liable for customs holds.
Tracking Your Order
  • Tracking Number: Provided via email after shipment.
  • Activation: Allow 48 hours for tracking updates.
  • Status Page: Track directly via your Shopify account.
Damages and Issues
  • Inspection: Check your items immediately upon arrival.
  • Defects: Contact us within 48 hours of delivery.
  • Required Info: Send your order number and clear photos.
  • Resolution: We will replace or refund damaged items.
Lost or Missing Packages
  • Address Check: Verify your shipping details at checkout.
  • Stolen Items: We are not liable for stolen packages.
  • Carrier Issues: Contact the carrier with your tracking number.
  • Support: Email us if the carrier cannot locate it.
Contact Information
  • Email: ppcanadacorp@gmail.com
  • Hours: Monday to Friday, 9 AM – 5 PM EST.